There has never been a more important time to activate or accelerate your customer program. But the CX strategy is just the start. Your CX goals will only be achieved with successful implementation and a customer-centric culture. This 90 min workshop shows you the critical steps and considerations for your customer program.

In this online workshop we will cover:

• Engaging the right sponsors & people

• Creating CX processes

• Prioritising initiatives

• KPIs and measures for CX

THIS IS MODULE 6 OF THE CX & INNOVATION MASTERCLASS COURSE . YOU CAN ATTEND INDIVIDUAL MODULES OR THE FULL COURSE.

(see our event listing for the full course)