There has never been a more important time to activate or accelerate your customer program. Customers have changed. And so has our world. Customer-centric innovation is the critical skill for future growth and customer engagement. This 90 min workshop shows you the critical steps and considerations for your customer program.

In this online workshop we will cover:

• Ideating around insights

• Innovation methodologies & tools

• Customer innovation across the 3 lenses

• Innovating across trends & time

THIS IS MODULE 5 OF THE CX & INNOVATION MASTERCLASS COURSE . YOU CAN ATTEND INDIVIDUAL MODULES OR THE FULL COURSE.

(see our event listing for the full course)