bringing customers to the centre of innovation and strategic planning.
At thinkplayact we are driven by the belief that innovation and growth are ignited by bringing people and ideas together in the spirit of co-creation. We believe that when we place the customer at the centre of our strategic thinking and day-to-day decision making, innovation naturally happens.
We work with you to map your vision for the future, design innovation initiatives and create customer-centric strategies that will lead to exceptional customer experiences and sustainable new growth. We help you do this by bringing together the world’s leading innovation frameworks, methodologies and evidence-based practices.
Innovation is not achieved through a one-off strategy but rather through the creation of a culture and practices that promote continuous innovation and growth. To this end our work with you will be collaborative and co-creative. We will help you develop managers and teams who are innovative, adaptive and customer-centric.
We offer specialist programs for the tourism industry, member-based organisations and the services sector.
online customer experience & innovation courses
Our online customer experience and innovation course has been designed to support teams and individuals to make critical decisions and align customer strategy and operations in a time of unprecedented disruption. Covid-19 will transform the way we do business. Our customers will have very different needs and expectations into the future. How do you meet those changing expectations? Our program will help your team to:
Understand how customer needs and demands have changed
Identify new customer markets
Design customer experience that meets changing customer needs and expectations
Design innovative solutions to meet changing customer needs
Allocate and direct resources towards activities that will generate best outcomes (for customers and profits)
Create a enterprise-wide customer-centric culture
Our online CX course modules can be tailored to meet your needs. You can take one module at a time to build specific skills or you may take the full course. Our consulting services are designed to support you in designing and implementing your customer program or providing coaching services as you implement your own program.
Next Free CX & Innovation Webinar - 11 February 2021 at 11.00am
Next CX & Innovation Online Course Starts 18 February 2021 at 11.00am
online CX & innovation course
Our online CX and innovation course modules support your team to rapidly design and implement new customer programs.
You can participate in one or more of our course modules. Or we can design a tailored program for your team.
We provide strategic advisory services and strategy development to support our course modules.
customer research & consulting
It has never been more important for you to speak to your customers. It is critical you understand how your customers needs and expectations are changing so as you can make good strategic and operational decisions that will attract and retain customers into the future.
We work with you to design and deliver customer research to understand where your customers are now and anticipate their needs for the future.
customer transformation program
Our customer transformation programs are tailored to meet the unique needs of your organisation. We work with you to develop a customer framework and design a three horizon customer transformation strategy.
The transformation program aligns strategy, operations and culture around the customer promise. It leads to customer growth, innovation and operational efficiencies. And it transforms your business to meet the demands of the future.
Contact Us
17/ 31 Queen Street Melbourne VIC Australia 3000
info@thinkplayact.com.au
www.thinkplayact.com.au