customer transformation programs

We engage teams across organisations to develop an enterprise-wide customer transformation program. We tailor these programs to meet your current maturity in customer-centricity - whether your starting out or already have a customer transformation program in place.

We work closely with your team to support competency-development in innovation and customer centricity and a shared language across the organisation.

Our customer transformation services include:

• Diagnostics

• Customer persona development

• Customer value proposition development

• Customer journey mapping - current/future states

• Customer segmentation

• Virtual co-design workshops - max 30pax

• Face to face co-design workshops - max 250pax (* social distancing restrictions pending)

• Business process redesign around customers

• Horizon planning

• Enterprise-wide realignment

• Implementation & coaching sessions