Join our discussion on the critical actions customer and marketing teams should take to respond to fast changing customer needs. We'll discuss the best approach to supporting and retaining customers (and acquire new ones) during challenging times.
There has never been a more critical time to activate or accelerate your customer program. We will explore CX and customer innovation to help you improve customer experience and create new growth during this period of change.
What you will learn
How customers have changed since Covid-19
Critical actions to take now to engage & retain customers (the dos and don'ts)
3 fundamental customer perspectives
The customer framework - L.A.M Model (Covid-19 version)
The essential tools for a customer program
This free webinar is the first in a series of a 6 module course (plus 4 x deep dive sessions) that will teach you everything you need to know to accelerate or activate a customer program.