Learn the essential methodologies, frameworks, tools and terminology of customer experience and innovation. This session covers everything from design thinking, HCD, blue ocean strategy, customer experience versus user experience.

You will start designing your strategy canvas to plan your own customer experience & innovation project. We will cover:

• Understanding CX and customer-centricity

• The CX Program Roadmap

• Introduction to CX & Innovation tools

• The CX strategy canvas (activity)

This workshop can be attended as a stand alone or as part of the CX & Innovation MasterClass. DOWNLOAD COURSE BROCHURE