“The breadth and depth of your presentation was outstanding: relevant, insightful and inspiriting in equal measure. You really won the hearts and minds of people here”.

J. Isherwood GM DRM Tourism (Organiser Regional Tourism Conference 2016)


TICT conference 2016

TICT conference 2016

looking beyond: how customers ignite innovation
(30 min keynote)

Not since the industrial revolution has industry witnessed such a period of change. Digital disruption, globalisation and the share economy are changing customers. The businesses that thrive in this new world will be innovative, agile and customer-centric.

Robynne explains how innovation is within the reach of any business. It is not about creating completely new ideas, or spending a lot of money. Rather it is about looking beyond your business and industry to see through the lens of the customer. Robynne will demonstrate how customer-centricity can ignite innovation and transform industries.

Key themes:

  • How disruption impacts your business
  • Technology is not the innovation!
  • Seeing through the lens of the customer
  • The customer journey – the before, the during, the after
  • Looking beyond the competition and market boundaries
  • Co-creating with customers
DMR regional tourism conference 2016

DMR regional tourism conference 2016

innovation, collaboration and the visitor experience
(30min keynote)

Never has the tourism industry witnessed such a period of change. Digital disruption, social media, the share economy and the millennial traveler are all impacting on the tourism industry.

The tourism businesses and destinations who thrive in this new world will be masters of innovation, visitor-centricity and co-creation. They will be the designers of unique visitor experiences. And they will look beyond old collaboration models to embrace co-creation.

In this presentation Robynne draws from latest thinking in innovation, co-creation and visitor centricity. She will present case studies where co-creation has led to the transformation of destinations across the globe.  (This keynote presented at DMR Regional Tourism Conference 2016)

Key themes:

  • Disruption in tourism: what it means for the industry
  • Why traditional thinking won’t resolve today’s challenges
  • Seeing through the lens of the visitor
  • Co-creating across boundaries to create exceptional visitor experiences
  • Case studies – innovation and co-creation in tourism and associated industries
networking breakfast sydney 2015

networking breakfast sydney 2015

how to think like an innovator
(30min keynote)

Innovative thinking is the single most importance management competence for the future. In today’s fast changing world, companies and boards are seeking innovative managers who can create and lead innovative teams. But how do you become more innovative?

Robynne explains how becoming innovative doesn’t start with what you do; its starts with how you think.  

Innovation is not the domain of the chosen few: all of us can become innovative if we know how. It is about questioning our assumptions about our jobs, our businesses and the world we live in. It’s about seeing the world through a different lens.

Robynne reveals the one distinguishing skill that creates great innovators and the three foundation behaviours that will help you become an innovative manager and create an innovative team.