our partners

Our work is supported by our collaborating partners who work alongside us to bring your customer and innovation program to life.
Our partners are leaders in their field with expertise in supporting innovation and customer programs. All our partners share the same commitment to clients and delivering quality outcomes to meet our clients specific challenges and unique vision for future growth.

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TALY - innovation personality profiling

TALY is an Australian built, proprietary personality profiling approach that brings together the latest thinking in personality, simple and accessible reporting and clever algorithms that deliver a powerful combination of personal insight and deep dives into key business areas - specifically innovation, team work, leadership and personal motivation. 

TALY provides individual, team and organisational profile. It includes diagnostic, reporting, team workshops and coaching.

When it comes to innovation, we all have a role to play, and by better understanding our natural strengths and alignments (and our blind spots) we can perform more effectively in our roles, achieve better innovation outcomes.

TALY corporate brochure




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shopscience - customer experience research

We have worked with our partners at shopscience on customer journey and experience projects for over ten years.

Mark & Melissa bring decades of experience in customer experience design and management, customer journey mapping and digital engagement.

They help organisations develop a customer focus through leveraging insights gained through qualitative and quantitative research, big data analysis and customer tracking.

They have worked on major customer experience projects for university sector, transport, health insurance, retail and Government.




Marina Rolfe -
strategic designer

Marina has design in her DNA having started her education at the School of Arts at the age of six, in her hometown of Moscow. After completing a Bachelor of Fine Arts (Graphic Design and Painting) in Russia, she moved to Australia at completd a diploma of Graphic Design and Multimedia.

She has worked in strategic and graphic design in Queensland and Victoria with clients including: KFC, Theiss and Telstra. Central to her work is her extraordinary illustrations which bring to life customer journey maps and infographic designs.

An accomplished painter Marina is currently exhibiting a several galleries around Melbourne.